Refund and Returns Policy

Overview

At GlobiX TV, we strive to provide the highest quality IPTV streaming services to our customers. We understand that sometimes our service may not meet your expectations or needs. This Refund and Returns Policy outlines the conditions under which you may request and receive a refund for your subscription.

Trial Period

Before committing to a paid subscription, GlobiX TV offers all potential customers a trial period of 24 to 48 hours. This trial allows you to test our services and determine if they meet your streaming needs before making any payment.

Refund Eligibility

7-Day Refund Window

GlobiX TV offers a 7-day money-back guarantee on all new subscriptions. If for any reason you are not satisfied with our service within the first 7 days after payment, you may request a full refund.

Reasons for refund may include but are not limited to:

  • The service does not meet your expectations
  • Technical issues that our support team could not resolve
  • You subscribed out of curiosity and no longer wish to continue
  • Any other reason within the 7-day period

After 7 Days

Refund requests made after the 7-day period has elapsed will not be processed. We encourage all customers to thoroughly test our service within the trial period and the initial 7 days of paid subscription.

Support Before Refund

GlobiX TV provides 24/7 customer support to resolve any issues you may encounter with our service. Before requesting a refund, we encourage you to contact our support team who will make every effort to address your concerns and improve your streaming experience.

Refund Conditions and Processing Fees

Full Refunds

If you request a refund within the 7-day period and have experienced technical difficulties or service issues, you will receive a complete refund with no processing fee.

Processing Fee for No-Issue Refunds

If you request a refund within the 7-day period but have not experienced any technical issues or service problems, a processing fee may be applied:

  • £5-10 (GBP) for payments made in British Pounds
  • €5-10 (EUR) for payments made in Euros
  • $5-10 (USD) for payments made in US Dollars

This fee covers the administrative costs and the streaming service you have already used.

How to Request a Refund

To request a refund, you must contact us using the same email address or phone number used during your subscription process. This requirement helps us verify your identity and locate your account information.

You can request a refund through either of these methods:

Please include your subscription details and reason for requesting a refund in your communication.

Refund Processing

Timeline

Once your refund request is approved:

  • Refunds will be processed within 5-14 business days
  • The actual time it takes for the refund to appear in your account may vary depending on your payment provider or bank

Payment Method

Refunds will be issued through the same payment method you used for your subscription. In certain circumstances, PayPal may be used as an alternative refund method.

Subscription Cancellation

When you request a refund, your subscription will be automatically cancelled. There is no need to separately cancel your subscription after requesting a refund.

Geographic Restrictions

GlobiX TV does not impose any geographic restrictions on refund eligibility. Customers from all regions where our service is available can request refunds according to this policy.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Policy Updates

GlobiX TV reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Last Updated: April 20, 2025

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